Yes, our phones are internationally unlocked, allowing you to use them with any compatible carrier worldwide. Feel free to use your phone seamlessly wherever you go!

We ship from the nearest warehouse based on your order address. Your order is expected to arrive within 3-5 days. If your area supports local delivery, your order is expected to arrive the next day. Please check the courier company's official website for specific delivery time. After shipment, we will provide a tracking number so that you can understand the delivery status in real time.

We guarantee satisfaction.All products are100% functional, professionally cleaned andinspected by industry experts at 70+ qualitycheckpoints. lf you change your mind, 30-
day returns are on us.

Once your order has been processed, we'll verify your payment details. This can take up to 24 hours.

Most orders take 1-2 business days to process. Once shipped, items are expected to arrive within 2-3 business days, depending on FedEx and DHL priority delivery plans and toll roads.

All orders placed on weekends (including Friday) will be shipped on Monday.

For users living outside of metropolitan areas or in remote areas, delivery time may extend to 7 business days.

Once your order is shipped, we will email you tracking details so you can stay updated on the delivery status.

If the device malfunctions during the warranty period, customers need to notify us and schedule a return through our website.
For models within two years, if the battery performance meets OEM standards, we provide guarantee. For models over two years old, we offer a 30 day replacement warranty service. For example, the battery warranty period for the iPhone 7 released in September 2016 is up to 30 days from the date of purchase; The battery warranty period for the iPhone X released in November 2018 is determined by the product list (usually 6 months for A-class products and 12 months for "as new" products).
Internal or external damage caused by the customer is not covered by the warranty, including equipment damage caused by water ingress or screen breakage.
Only when the device is confirmed to be AMTA locked, will it be replaced or refunded according to the customer's choice.
The product will only be replaced with another similar device if it is in stock (if the device is out of stock within 15 days, we will issue a refund).
If our technicians believe that the equipment cannot be repaired, we will only replace it.
At this stage, we do not provide any spare phones for devices sent for repair during the warranty period.
We do not guarantee data protection for devices under repair, so we strongly recommend that you regularly backup your devices, especially before sending them to us. Phonebot is not responsible for any data loss. In addition, Phonebot will not create your data backup in our system.
All refunds will be processed within 1-3 business days after receiving and verifying the product.
All replacement products will be processed within 1-3 working days based on inventory status after receiving and verifying the product. If there are no suitable replacement products, we will contact you to provide the best solution.
If you need to replace it with another product, please contact us and our staff will provide assistance.
Please make sure to backup your data before sending us your phone.
All iOS devices with battery capacity below 79% will have their batteries replaced.
Phonebot's device sources include local and international channels. The shutter sound of some iOS devices may not be able to be changed. In this case, Phonebot will provide a replacement service, replacing it with a mute shutter sound device, with a replacement period of 30 days from the date of purchase.
If the device is confirmed to have a malfunction during the warranty period, we will provide replacement within 15 working days. Based on the specific situation, we will only consider refunding customers, and refunds may be limited to store points only.
The warranty terms and conditions are only for guidance and do not replace the consumer rights stipulated by the Consumer Law.
By continuing to purchase from our website, you agree to comply with the warranty guidelines.